Pathetic state of affairs.

Item: Vodacom
Rating: 1
Author: Jameelah K

I've called no less than 10 times over the span of two years to STOP a debit order of an EXPIRED contract, each time I am more than polite with each agent assuring me, it would be cancelled only for the debit to run every month end. Is there any reason you people are not doing your job? This is more than frustrating, and I will keep reversing the debit order as I DO NOT HAVE A CONTRACT WITH YOU and HAVE NOT HAD IN TWO YEARS! If someone could call me, that would be just great.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

01 Apr 2021, 07:46

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply01 Apr 2021, 07:46

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Jameelah K's updateReviewer Update

04 Apr 2021, 19:58

I have not been called yet, when will this happen?

Jameelah K's update04 Apr 2021, 19:58

Reviewer Update

I have not been called yet, when will this happen?