Pathetic standards and processes

<p>This is now my second review, being a loyal customer of Vodacom and having 3 contracts never before have i experienced such poor service. It was a mission for me to have my upgrade down last month, i had spoken to numerous consultants till my upgrade was sorted (i would suggest that all my voice loggs are assessed prior to resolving this compliant of mine) the consultant whom had assisted with my upgrade advised me that my contract will consist of Samsung J5 Prime, R350 airtime and 1 gig monthly for the duration of my upgrade. This morning i do a balance enquiry and it reflects that i only have R350 airtime and no data. My last call made last month i had spoken to a consultant from upgrades whom said she will activate the monthly 1 gig data but to my surprise now there is nothing. I had called this morning and spoken to a consultant in Customer services whom said that i need to speak to Upgrades she then went the extra mile by calling me back at 7:30am so she could transfer my call, i was placed on hold and upon her return she then states that Upgrades had advised her that they have activated 1 gig data for the next 4 months (which is not what i had agreed upon when upgrading my contract), i am utterly disguested with this pathetic service i am receiving from Vodacom after being a loyal customer all these years. I have a good mind to cancel all 3 of my contracts and take it to a network provider that values their customers and shows proper TCF ethics.</p>