Pathetic Staff, Pathetic Service

<p>Lorraine and Gugu at your 3 Simmonds Street Branch are absolutely *********** and unprofessional. </p> <p> </p> <p>They have little to no knowledge of the processes/costs and they don't provide good knowledge on what is required from me as a customer. </p> <p>After multiple visits to the branch to try and transfer an account to my name, and thereafter get an upgrade, I have had no success. Their ridiculously poor service and don't care attitude left me with little choice but to ask for all my documentation back so I can switch service providers. </p> <p> </p> <p>I shouldn't have to point out that your branch is customer facing and therefore you need to have your best employees there, not your worst. If that is your best, your standards are in the gutter.</p>