PATHETIC STAFF AND SERVICE !!!!

What a nightmare to resolve one simple issue! Requested a contract cancellation in Aug2019, in writing, and it was received and acknowledged. Only managed to get it cancelled in Apr2021, after numerous calls and emails to whoever would assist. And now, to get a refund for the year and a half they were deducting without my permission, well that is another story. I have literally sent over 20 emails and called no less than 30 times and spoke to 6 different people already and, all to no avail. The ironic thing is that when a customer owes Vodacom the amount is automatically deducted from the bank account, however, when they owe you it is a totally different story. Disgusting to say the least! But I will get that money back with interest even if I personally have to pay a visit to their offices and scream the place down, rest assured I will get every penny back. And, I might just add all the charges for the telephone calls made as well as a portion of my salary for my work time wasted on useless staff at Vodacom!! Soon soon they will see a very angry woman at their offices!