CS
Craig S

1 reviews | Active since Jun 2017

18 Jul 2018, 17:30

Pathetic staff

I would like to report the groblersdal mall Vodacom shop manager. She is *********** and has no desire to be client orientated.

I was there on Saturday 14 July 2018 which took me 3 hours to help her find the deal that I wanted when it was clearly printed in the monthly advert. After which I requested she port my number and order the phone I wanted.

Sunday 15 July I went out of my way to remind her what I wanted and she confirmed taking my cell number to confirm with me.

Monday 16 July I called as I had not heard from her to be told she forgot. Again took my number so that she could get back to me.

Tuesday 17 July I called again to be told she was unavailable and nothing was known.

Today Wednesday 18july I called again to be told that nothing can be done as there are more steps I was unaware of she never told me on my repeated attempts to move to Vodacom.

So it is now a case of her asking me to keep reminding her in order to get a phone and contract with Vodacom? Pathetic

0
Replies (1)
Vodacom
Vodacom's reply18 Jul 2018, 19:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team