1 reviews | Active since Jun 2017
Pathetic staff
I would like to report the groblersdal mall Vodacom shop manager. She is *********** and has no desire to be client orientated.
I was there on Saturday 14 July 2018 which took me 3 hours to help her find the deal that I wanted when it was clearly printed in the monthly advert. After which I requested she port my number and order the phone I wanted.
Sunday 15 July I went out of my way to remind her what I wanted and she confirmed taking my cell number to confirm with me.
Monday 16 July I called as I had not heard from her to be told she forgot. Again took my number so that she could get back to me.
Tuesday 17 July I called again to be told she was unavailable and nothing was known.
Today Wednesday 18july I called again to be told that nothing can be done as there are more steps I was unaware of she never told me on my repeated attempts to move to Vodacom.
So it is now a case of her asking me to keep reminding her in order to get a phone and contract with Vodacom? Pathetic
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
