Pathetic Staff

Vodacom and their rude and *********** staff is getting out of hand. I have too contracts with Vodacom, where I pay +-R 1400 an month and another one for R393 a month. Now Im trying to buy property and Vodacom has listed my accounts on the credit burea with a month installment of R 4700 for both contracts and this is affecting the what I can qualify for in terms of getting a bond. Now I have asked Vodacom to please send me a letter in their letterhead stating that I have 2 contracts and their monthly installments are 1400 and 393 so I can send to the bank as per the banks request. They are saying they dont do that if the bank does not accept the invoice then tough. Ive been a loyal Vodacom client for over a decade and now they are standing in the way of me getting my dream home. I will cancel all my contracts and move to another service provider! Even when I asked to speak to the supervisor she also didnt even take my call and said i must take the invoice or basically take a hike! The names of the agent and her supervisor are Zama Mbatha and Nonhlanhla Mabena