TM
Thabang M
1 reviews | Active since May 2022
01 Nov 2023, 19:26
Pathetic slow network
Logged a speed related query with Vodacom since 24 Oct 2023 and to date still no feedback nor resolution. Initially spoke with a consultant telephonically who said restart the router and that has been done daily to no avail, also logged a SR*** and no updates. All that is received is sms' that the service request #SR*** is changing from open to pending and nothing further. It is now two weeks with slow network speed encountered and not what a person is paying for. This has huge impact particular for WFH. The invoice for the month better be credited, as I did not receive what I am paying for!!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
02 Nov 2023, 07:41Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Nov 2023, 07:41
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Nov 2023, 15:53Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Fibre Support Team. Based on the feedback provided the team has confirmed they have assisted and speeds has been updated.
Apologies for any inconvenience this may have caused.
Regards,
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Fibre Support Team. Based on the feedback provided the team has confirmed they have assisted and speeds has been updated.
Apologies for any inconvenience this may have caused.
Regards,
Consumer Website Team
Best regards,
Vodacom's reply03 Nov 2023, 15:53
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Fibre Support Team. Based on the feedback provided the team has confirmed they have assisted and speeds has been updated.
Apologies for any inconvenience this may have caused.
Regards,
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Fibre Support Team. Based on the feedback provided the team has confirmed they have assisted and speeds has been updated.
Apologies for any inconvenience this may have caused.
Regards,
Consumer Website Team
Best regards,