Pathetic signal from SA's largest network!

Over the past two months (May, June and July), I have experienced pathetic reception from Vodacom in the area where I live. I originally thought that it was my device and bought a new device, only to find that I still have the same problems. I then started realizing that this only happens when I am at home, as this is the time when I spend more time on it. It is also not only happening on my phone, but on my tablet, for which I also use Vodacom data.

I have called Vodacom on numerous occasions over the past 2 months to report this and every time I am being told that a technician will be in contact with me. 3 or 4 Days after my complaint is logged, someone calls me from Vodacom, saying that they can see the tower where I pick up my signal is not working and that they are experiencing problems with it, but they will look into it. Up to now, the problem is still not fixed.

In the beginning it used to happen every 2 or 3 days that I would have no service for an hour or 2 (that I know of), but the problem has become more frequent with my device showing an error message in the form of a triangle with an exclamation mark at the top of the screen with the words "NO SERVICE" now close to every day and at least 15 times per day or more.

I pay my account every month on time, yet I am not getting the service I am paying for. I obviously will not be able to cancel my contract without paying a penalty fee, so I don't think that Vodacom really cares, as they will get their money in any ways. It is not my problem if you have issues with your towers. Please get your act together - you are supposedly the biggest network in SA, but you can't seem to fix your problems.