JV
Janine V
1 reviews | Active since Jul 2021
07 Jul 2021, 19:01
Pathetic, shocking service Vodacom!
I am absolutely disgusted with the service from Vodacom. It has been 3 years that I have switched to the Red VIP package but every month I have to call and ask for a statement...even then I still don't receive it! I am still waiting Vodacom. I am now trying to upgrade my contract but for the past 6 days Vodacom have been unable to activate a package which is being advertised online! I have repeatedly called and still no feedback. Shocking and pathetic service. I am wasting R2500 a month on a package for the most shocking service!
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Replies (3)
Vodacom's replyOfficial
08 Jul 2021, 08:47Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Jul 2021, 08:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JV
Janine V's updateReviewer Update
09 Jul 2021, 08:25Dear Vodacom
I am still waiting on someone to call me! Why am I on the VIP package??? Please get someone to contact me today!! It has now been 9 days and your organization has failed to provide a semblance of service! I am a high paying customer and your service is pathetic!
I am still waiting on someone to call me! Why am I on the VIP package??? Please get someone to contact me today!! It has now been 9 days and your organization has failed to provide a semblance of service! I am a high paying customer and your service is pathetic!
JV
Janine V's update09 Jul 2021, 08:25
Reviewer Update
Dear Vodacom
I am still waiting on someone to call me! Why am I on the VIP package??? Please get someone to contact me today!! It has now been 9 days and your organization has failed to provide a semblance of service! I am a high paying customer and your service is pathetic!
I am still waiting on someone to call me! Why am I on the VIP package??? Please get someone to contact me today!! It has now been 9 days and your organization has failed to provide a semblance of service! I am a high paying customer and your service is pathetic!
JV
Janine V's updateReviewer Update
10 Jul 2021, 08:36Vodacom! I am still waiting on someone to contact me! Your service is beyond pathetic and I will be canceling my contract and moving to a different service provider. VIP client means nothing to you!
JV
Janine V's update10 Jul 2021, 08:36
Reviewer Update
Vodacom! I am still waiting on someone to contact me! Your service is beyond pathetic and I will be canceling my contract and moving to a different service provider. VIP client means nothing to you!