Pathetic, shebeen like service!!!

Hi, I signed up for a 24month contract with BUYMONDO, who provided me with false information (2 July 2018). I received a router without a sim and could clearly NOT make use of the “service”.

I called up on 5 July 2018 to cancel however this was only cancelled in Sep 2018. I am now being charged for a service that was meant to be cancelled and everytime I call, the issue is not resolved or the agent just hangs up and that’s it. What kind of business are you guys running or is vodacom a front for the shebeen like service you provide.

Please credit my account as promised by all the agents that I’ve spoken with. This is causing so much havoc on my end with regards to my other vodacom accounts. If you are unable to fix and resolve this issue then please go ahead and cancel all my contracts as I refuse to be tested unfairly because no one seems to take responsibility.

The agent was so eager to sign me up and could call me back 3-4 times on the day but when things went south, no one could call me bac****

You guys need to train your staff better and pay them more as well, maybe then you won’t have such ****py service.

The agents I spoke to thus far are:

-N Ayub (***********) -Kanyisa (imcompetent) -Prenusha (was of great help and actually processed the cancelation as promised, I like the other agents) - Nicole (***********, advised that she would transfer me and explain the situation to the agent in the accounts department but failed to do so, instead she hung up) - Charmaine ( Cancellations, *********** and could not assist me) - Enati (*********** and could not assist as she spoke everytime I spoke and she made assumptions that I would like to sign up for a new contract even after I advised that I’d like to speak to someone on the accounts department!! No one listens)

Every agent seems to transfer me to the accounts department yet I end up somewhere else!!

My call got cut again. I was told to call ********** “Incase my call gets cut” which happeneds all the time. Upon calling, I found out that ********** is actually the customer care number, I was then transferred yet again and the same thing happeneds all the time. I am expected to contact vodacom / buymondo not they make it difficult to get through to the correct person/s...

Please have someone call me A.S.A.P, during working hours!! My contact number is **********

Zaeem