pathetic sevice,*****ing and poor infomation on contracts
<p>my name is charlene and i need to air my views on vodacom *****ing from their customers. i recently upgraded my contract with vodacom i the specified upgrade time but was later billed an early upgrade fee but had to contact numerous people to get this sorted out. then i set a limit of R50 but still my bill is exceeding that and my bakace is more than my contract total. this poor service needs to be dealt with. i have data carried over from the previous month but see that i have data charges. how is that even possible. i want this contract cancelled asap.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
wheres the reply. i have had no contact with regards this problem. i need this issue to be resolved or i will have to change my bank details and leave all three contracts i have with you in arreas. but the moment a person doesnt pay for a month we are contacted and later put on the credit brureau. vodacom is so quick to put its customers onto that but we can be charged over the amts reqiured and nobody gets back to us to retify the problems. this needs to sorted out asap. i want my line ********** 689 to be cancelled with out cost immediately and i will even return the phone to one of your nearest vodacom stores.
wheres the reply. i have had no contact with regards this problem. i need this issue to be resolved or i will have to change my bank details and leave all three contracts i have with you in arreas. but the moment a person doesnt pay for a month we are contacted and later put on the credit brureau. vodacom is so quick to put its customers onto that but we can be charged over the amts reqiured and nobody gets back to us to retify the problems. this needs to sorted out asap. i want my line ********** 689 to be cancelled with out cost immediately and i will even return the phone to one of your nearest vodacom stores.
Dear Charlene
As per our discussion, this matter has now been resolved.
Have an awesome weekend!
Regards,
RJ
Dear Charlene
As per our discussion, this matter has now been resolved.
Have an awesome weekend!
Regards,
RJ
Good day Rudi, i did speak to you regarding this issue and you did iform me to change the contract from an open line contrat to a top up one to avoid unessary charges but however yet again Vodacom has bull ****ted thier consumers. i went into a vodacom store o the 22 april to change the contract, i spoke in english to the lady in the store and i sugned a migration form showing the move but i receive a message 10 days later only because i called customer care to find out about this issue as well as the chatsworth vodacom branch. the message states i have been upgraded from smart xs 50 to a smart xs 75, i must say i was overcome with joy and fufillment to see that such a miracle had been performed. back to reality i am fed up with this idiots you call staff or is it the network provider itself that doesnt care about the customers they sign on as long as you cannmilk every consumer for everything they have until they find out about it. please fix this as soon as possible. WHAT I CANNOT UNDERSTAND IS WHEN A CUSTOMER FAILS TO MAKE A MONTHLY PAYMENT OR TWO, VODACOM IS SO QUICK TO PLACE THEM IN THE CREDIT BRUEA BUT SIMPLE THINGS LIKE AMENDING THE *** CHARGES THAT VODACOM ALLOWS OTHER AGENCIES TO CHARGE US OR VODACOM THEM SELVES IS TOO HARD FOR YOU. I ASKED FOR THIS CONTRACT TO BE CHANGED FROM OPEN LINE TO TOP UP AND THATS WHAT I WANT, NOT BEING "UPGRADED TO THE NEXT STUPID PLAN AT NO EXTRA CHARGE". IF THIS CANNOT BE DONE THEN I WANT THIS CONTRACT TERMINATED AS SOON AS POSSIBLE.
Good day Rudi, i did speak to you regarding this issue and you did iform me to change the contract from an open line contrat to a top up one to avoid unessary charges but however yet again Vodacom has bull ****ted thier consumers. i went into a vodacom store o the 22 april to change the contract, i spoke in english to the lady in the store and i sugned a migration form showing the move but i receive a message 10 days later only because i called customer care to find out about this issue as well as the chatsworth vodacom branch. the message states i have been upgraded from smart xs 50 to a smart xs 75, i must say i was overcome with joy and fufillment to see that such a miracle had been performed. back to reality i am fed up with this idiots you call staff or is it the network provider itself that doesnt care about the customers they sign on as long as you cannmilk every consumer for everything they have until they find out about it. please fix this as soon as possible. WHAT I CANNOT UNDERSTAND IS WHEN A CUSTOMER FAILS TO MAKE A MONTHLY PAYMENT OR TWO, VODACOM IS SO QUICK TO PLACE THEM IN THE CREDIT BRUEA BUT SIMPLE THINGS LIKE AMENDING THE *** CHARGES THAT VODACOM ALLOWS OTHER AGENCIES TO CHARGE US OR VODACOM THEM SELVES IS TOO HARD FOR YOU. I ASKED FOR THIS CONTRACT TO BE CHANGED FROM OPEN LINE TO TOP UP AND THATS WHAT I WANT, NOT BEING "UPGRADED TO THE NEXT STUPID PLAN AT NO EXTRA CHARGE". IF THIS CANNOT BE DONE THEN I WANT THIS CONTRACT TERMINATED AS SOON AS POSSIBLE.