PATHETIC SEVICE - FIBRE NOY WORKING FOR 10DAYS

Since 11 October I have been without Fibre. Ticket SR***. Since then we experienced loadshedding which ended for us Thursday 14 October

I then phoned Friday to follow-up where I was advised that this was logged to Vumatel already on the 11th as the res flashing light on the Vumatel box is something that a technician is required to investigate and try to rectify at the premises on Friday 15 October I was told that Vumatel will be in contact with me either the same day or Saturday as they work over weekends. To date 21 October no phonecall was received.

On Monday I did not follow up as I figured I'll give it a day maybe I will be contacted then and still nothing During the course of Monday the red light of the Vumatel box stopped flashing when I contacted Vodacom Fibre on Tuesday the lady that assisted me was great and she tried to remotely resolve the issue as the red light was not flashing, unfortunately she couldn't fix the issue, she then escalated the problem again and no phonecall there after. I phoned again on Wednesday 20 October where I was advised that the query was escalated to the team leader, I received a call to advise that it was escalated and would have been contacted again that day and nobody phoned back

Now today 21 October I phoned, a gentleman wanted to put me through to the supervisor and I agree to stay on hold as I would not expect a call back if I was advised so. I was on hold for 1.5 hours, when someone answered eventually we could not hear each other I was cut off. I phoned back, and the gentleman put me through to another colleague which then advised me that I will be phoned back 16h30 this was a PROMISE made as the exact words were "the calls are recorded" so now that empty promise is on recording and now 17h35 I have had no feedback from no one.

I am paying for a service which now is heading to half a month that it's not working and I need to pay for the **** service. This is ridiculous and I want assistance as I work from home and this is extremely inconvenient and have spent unnecessary money on data to be added to my phone to Hotspot my work laptop to be able to do my work. I need this resolved by the end of this week. I did not add names as it will be picked up on your system who assisted and I cannot remember all names as I am to angry to care!!!!!!!