Pathetic servive

Vodacom's Fibre service is to say the least pathetic. On 20 April 2023 I filed a complaint that my internet is not working. The comment was that my router is defunct, and the warehouse will be contacted to provide me with a replacement. SR *** refers. On 29 April 2023 I phoned *** to enquire when the replacement can be expected. Nothing happened. On 24 April 2023 I phoned *** again. Nothing materialized as was promised. So, I phoned *** again on 25 April 2023 when I was told that the original SR was wrong, and they will provide me with a new SR. On 3 May 2023 a new number was issued nl. SR ***. On 4 May I received an e-mail that SR ***'s service request was cancelled. On 5 May I received an E-mail from a Johnny that said he is attending to the problem and that he will contact me in due course. Up to 8 May 2023 nobody contacted me, so that same day I went to my Vodacom supplier in the George Mall. What a fantastic service. They immediately contact *** who promised that they will contact me before office closure. Nobody phoned. The same Johnny, mentioned above, then e-mailed me on Monday, 8 May 2023 at 22:38 to say they are following up with the fibre provider. I think this is an absolute pathetic service whilst I have been now 21 days without e-mail service. Apart from this they even had the audacity to tell me that I should e-mail them (***) to request a credit on my account for the down time. I believe this should be done without me asking.