KK
Kkk K
1 reviews | Active since Dec 2023
28 Apr 2026, 20:50
PATHETIC SERVICES
I called vodacom in March as my debit order did not go out, calls are recorded so why can't you people check one of the staff told me I dont have to pay for March only in April. In April I get charged double and a penalty fee. I called another staff told me I never pay in March and my account is in arrears. But a debit orders was scheduled for the 7 of March if the faulty is with vodacom why must I pay till now I did not receive a call from anyone in vodacom. I did not get a statement for April, no one responds to emails. The staff always say within 24 hours someone will call. Vodacom wont reimburse me everytime I call and due to their negligence.
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Replies (4)KK
Kkk K's updateReviewer Update
28 Apr 2026, 20:51But they ask you for 10 different alternate numbers so they can call for sales. But cannot help customers.
KK
Kkk K's update28 Apr 2026, 20:51
Reviewer Update
But they ask you for 10 different alternate numbers so they can call for sales. But cannot help customers.
Vodacom's replyOfficial
29 Apr 2026, 08:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Apr 2026, 08:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
29 Apr 2026, 11:37Dear Kirusha,
Thank you for taking my call.
As discussed, there were no penalties charged. You were double debited due to your March account not being debited.
Going forward we will debit on the 7th for a correct invoice.
Regards,
Vodacom Website Team
Thank you for taking my call.
As discussed, there were no penalties charged. You were double debited due to your March account not being debited.
Going forward we will debit on the 7th for a correct invoice.
Regards,
Vodacom Website Team
Vodacom's reply29 Apr 2026, 11:37
Official
Dear Kirusha,
Thank you for taking my call.
As discussed, there were no penalties charged. You were double debited due to your March account not being debited.
Going forward we will debit on the 7th for a correct invoice.
Regards,
Vodacom Website Team
Thank you for taking my call.
As discussed, there were no penalties charged. You were double debited due to your March account not being debited.
Going forward we will debit on the 7th for a correct invoice.
Regards,
Vodacom Website Team
KK
Kkk K's updateReviewer Update
04 May 2026, 18:12Yhe consultant was rude he kept telling me listen to him first. My debit order date was changed he will look into that who gave me wrong information etc. The your staff is liable to pay my account since they said March im not owing but April 2 payments went out. You dont check properly calls are recorded but you dont look into matters. But will call cusmers for sales 100 times but to sort issues no one calls in 24 to 48 hours. You dont even know why and how my debit order date was changed.
KK
Kkk K's update04 May 2026, 18:12
Reviewer Update
Yhe consultant was rude he kept telling me listen to him first. My debit order date was changed he will look into that who gave me wrong information etc. The your staff is liable to pay my account since they said March im not owing but April 2 payments went out. You dont check properly calls are recorded but you dont look into matters. But will call cusmers for sales 100 times but to sort issues no one calls in 24 to 48 hours. You dont even know why and how my debit order date was changed.