Pathetic services ….

Last year November I noticed that I was been double debited for my insurance on my cellphone contract. After enquiring numerous times with excuses such as, not been insured, no record of the double debit and final acknowledged the double debit order and reimbur*****t. However, to date still no reimbur*****t and still been double debited from account. When I call, I receive no response …. Just put on hold for 30 mins … This is ****************

Is this how your customers are treated .... specially a loyal customer ….