Pathetic services

Pathetic services I am a valued customer for more than 15yrs with Vodacom. I contacted them to advise than my financial status has changed, lost my job and made an arrangement how to pay my account whichi diligently honored. This morning I received an SMS that my account is handovered to their lawyers. I only have until May 2026 than the contract will expired & I will cancel this contract. Is this how vodacom treat their valued customers????? Pathetic services, I will never advise anyone to take a ce. Mobile contract. Thi