Pathetic services

I logged a service request on thr 23 of February to reallocate the Fibre st thr same address, just a different complex, I was I framed that it might take 2 to 3 weeks to complete, Thus matter was handed over to Vumatel as they are the vendor in the area. I escalated thr matter after 2 weeks, because I did not receive any form of communication from Vumatel, as I was told every time I called Vodacom. I was asked to provide proof of address as it was part of the protocol and I happily obliged.. I followed up after numerous calls and after the prescribed period and was told that the request was resolved, however no service was provided, as I am still not connected and it's been more then a month now. I had no choice but to log another request and is still waiting on a response from Vumatel. I check my statement from Vidacom and lo and behold that I will be gaged for Fibre service that I never received. I Googled Vumatel to try and escalate the matter, but there is no allowance on their website to complain. I will never recommend any of these 2 companies to family or friends, unfortunately for me , I upgraded my cellphone contract t just recently, I cannot wait for both my Contracts to expire , to cancel and move to other service providers.