HH
Hoosen H
1 reviews | Active since May 2021
23 May 2021, 20:12
Pathetic serviceFR
I have a business wireless 20meg line with vodacom Since 13 June 2021 the speed has been exceptional slow Speeds like 0.16 mg We been calling the Vodacom support everyday and the problem Is just been escalating and the consultant will say someone will call in the next Hour or so I’m still waiting for a call back from vodacom for the past two week And no joy what’s so ever from them Pathetic service
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Replies (2)
Vodacom's replyOfficial
24 May 2021, 08:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 May 2021, 08:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
27 May 2021, 07:37Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre support team for further assistance. Based on the feedback provided, our team assisted with your slow speed issue. Our team is monitoring the link performance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre support team for further assistance. Based on the feedback provided, our team assisted with your slow speed issue. Our team is monitoring the link performance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 May 2021, 07:37
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre support team for further assistance. Based on the feedback provided, our team assisted with your slow speed issue. Our team is monitoring the link performance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre support team for further assistance. Based on the feedback provided, our team assisted with your slow speed issue. Our team is monitoring the link performance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,