PATHETIC SERVICE...DISGUSTED AS MY CREDIT RECORD IS BEING RUINED BY VODACOMS NEGLIGENCE

Good day need some assistance ASAP. Really disgusted with vodocom, I will never take another contract with them. I have had my MTN contract for the past 12 years and NEVER experienced this kind of pathetic service. The staff at Vodacom don't know what they doing. I have taken up a data contract with vodocom 2 years ago. (Router and 30 gigs of data which is 15 gig night and 15 day. At first they were cutting of data by the 15th of every month. When I called in they would say they will do a maintance check. Because a called was logged the next day the data will be back on, I can't seem to understand how is that possible. The ISSUE I'm having is for last year some time they have not been debiting the account and I was not Aware of it since the debit orders run of my husband small business account and we don't really check on a monthly basis. Usually if any payment is fails, we normally get a receive a call from the service provider. Since my WiFi was working fine, I did not know that the debit fell off place, During early LOCK DOWN 2020 and my debit orders failed. VODOCOM said they system kicked out the debit order. During the past year I had NOT received any calls from vodocom and Line was not disconnected. In April this year I had made a call to vodocom to do a cancellation on the contract only to find out that I am owing an amount of R5200... Shocked as ever... They advised me that I was going to be handed over to debt collectors. When I questioned the consultant she had told me that the account was not being debited and I was I questioned them, as to how the line was not CUT/DISCONNECTED if the account was not debited for so many months. 🙄She was unable to answer me. I thereafter got a bank statements and checked, hence it was true that they didn't debit for almost a year. My point is what are the Vodocom staff getting paid for if they were unable to inform us customers of what is happening. Further more Vodocom has been sending me messages via the contract sim card that was being used on the router.. This is a joke😂 Honestly who can read message sent to a router sim. I manage to call and I made an AGREEMENT with the consultant telling her this really not my fault at all.I agreed to pay an amount of 300 monthly and she stopped the contract. My contract installment was R350 a month that was not paid for 1 year which works out to 3500 however Vodacom says Im now oweing R5200 (Still not sure how that was calculated). The agent advised me to go into my banking app to reciepent type Vodocom pty Ltd pay into this account and use my account number as a Reference. I started the payment arrangement immediately since then. In August during the looting, I skipped a payment becos I didn't work a full month. Still I didn't receive a call from Vodacom but In September I received an email from a Credit Bureau stating that I'm owing R5200 and I need to pay that in full. I have already made PAYMENT since April. Where was my money going to & WHY AM I BEING HANDED OVER TO A CREDIT BUREAU . Ever since that mail I have received numerous calls from MBD. I have explained to them what transpired and they advised they are unable to do anything. My NAME is being ruined over this. MBD says Vodocom could not trace payment how is it MBD can trace it now. I had told the consultant I will not make any payments until I know where the money I already paid went to and why I have been handed over to a bureau when I have already paid ALMOST R1500. This is pathetic and unexceptable. Vodocom needs to do an INVESTIGATION as this is Negligence on their part. Any service provider that does not recieve payment contacts their clients to discuss what happened and how it can be sorted going foward. HOW can vodocom leave the line opened for a whole year without contacting me... The line should have been disconnected then. I will Not allow my good name to messed up because of Vodocoms Negligence. I accepted I owe Vodacom and did my part to set this right, Vodocoms needs to accept that fault and SORT THIS OUT. Calling their call centre agents is a waste of good time as non of they agents are able to asist with anything. Why employ people that are not equipped with dealing with clients.

VODACOM NEEDS TO INVESTIGATE MY PAYMENT I MADE SINCE APRIL AND TAKE BACK THE ACCOUNT FROM MBD CREDIT BUREAU AND CLEAR THE NEGATIVITY THIS CAUSING TO NY CREDIT PROFILE. I will never recommend Vodocom to anyone looking for Phone contracts and data plans.

I am attaching the payments I have done since making the payment arrangement.