LN
Liana N

1 reviews | Active since Apr 2012

29 Feb 2016, 09:42

Pathetic service:You expect me to fix your mistake

Since last week any number that calls me is shown as \Unknown\". I have researched and spoke to people and all advice says the same thing, Vodacom turned off my In/ Out Call Display, <br> <br> So I tried contacting your 111 support help. The first person point blank refuses to help and puts me back in the cue to speak to someone else. The second person says my phone is listed as a Contract phone and they can't assist. Then expects me to call other people to find out why the info you have is wrong. I have cancelled my contract more than 6 months ago and have been on Pay as You Go for half a year. If your admin is so behind schedule you are literally worse than home affairs.<br> <br> Fix it Vodacom, and fix it now. I have wasted enough of my time to fix your *****-ups on a service we pay you for. "

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Replies (1)
Vodacom
Vodacom's reply29 Feb 2016, 09:46
Official
Hello Liels87,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team