MW
Muhammad W

1 reviews | Active since Jan 2015

01 Jun 2017, 14:38

Pathetic service yet again - Vodacom

<p>Really tired of this nonsense and will look to change my service provider. </p> <p> </p> <p>DATA ALLOCATION</p> <p>contract - first 3 months 10gigs - FREE (RECEIVED) </p> <p>4th month till end of contract - 1 gig - FREE (NOTHING) </p> <p>THE ABOVE IS MORE THAN SIMPLE YET SUCH A MAJOR CORPORATE COMPANY FAILS TO GET THIS RIGHT. BEYOND SHOCKING. </p> <p> </p> <p>Once again upgraded my cell phone. Package deal was negotiated and my request of 1gig of data to be provided for duration of my contract. The 1gig was approved by "supervisor" beginning to think there is no such thing. </p> <p> </p> <p>After continuosly confirming the above via my recorded phone line i am now told there is no proof of this mentioned above by the consultant who assisted me today from vodacom solutions department. I now have to wait 7 days to be assisted while i have no data.</p> <p> </p> <p>The lack data now leads me to lose business and income from my travel office as i travel each day and utilise vodacoms data. This is really BS. </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply01 Jun 2017, 16:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team