PATHETIC SERVICE YET AGAIN

Constantly need to pay for fiber that I cant even use. Log a call, get a SR number and it doesn't even get attended too. But yet you are more than happy to bill me every month without a doubt, and sometime even over debit me. Your service is disgusting. You let people down and you dont even care about it. People have taken out fiber because we need to work from home and then you just decide that the fiber line must stop working. So now I have to put in a days leave BECAUSE I CANT WORK, and you are charging me for the fiber. YOU ARE PATHETIC!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!