1 reviews | Active since Jun 2017

17 Jun 2017, 09:28

Pathetic Service! Worst Network to be on

<p>My acount is always paid in full every month. For the past month, I have had to call the call centre everyday to unlock my line (I have 4 lines on my name). I had phoned last week Thursday when an agent advised me that my lines are getting locked due to my credit limit being reached - this was after 2 weeks which someone actually advised me as to what the problem is. On that thursday I requested for a request to be logged to increase my credit limit so that this issue does not persist. I recieved an sms on Friday from Vodacom saying that my call has been closed - I assume that when a call is closed, the issue is resolved. I woke up on Saturday morning again to have my lines locked - I had to repeat the process and phone them again to unlock my line - the lady who attended to me said that she is unlocking my line and that I would not have this problem again. On Sunday, I had to phone again to unlock my lines, and reescalate the call. On Monday, Tuesday, Wednesday, Thursday, Friday and today again, my lines were locked and I had to phone again for them to unlock my line. On Friday when I phoned, I asked to speak to a manager - which was not around, only a supervisor was around who told me that my call for the credit limit is still open (how long does it take for a call to be resolved??) and that he would resolve it. I had told him that I am absolutley fed up with calling you guys everyday for you guys to do your job and that a manager needs to phone me everyday at 9am to check if my lines are unlocked as I am paying for a service that I am clearly not recieving. It is Saturday today and no call from a manager to check if my line is unlocked. I had to AGAIN phone to unlock my line. Vodacom will be hearing from my lawyers very soon and I expect a remission for all my wasted time spent on phoning you guys to do your job! Spending an hour everyday from my busy schedule to be on hold for you guys to solve my problem is a waste. I expect a call from a manager with my issue resolved immediately!!!!</p>

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Replies (3)
Vodacom
Vodacom's reply19 Jun 2017, 07:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply19 Jun 2017, 10:32
Official


Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team

's update21 Jun 2017, 21:53
Reviewer Update

2 days later and my issue is still not resolved. I get an email from Vodacom saying my issue is resolved. What *******!! I am still left to phone you guys everyday to tell you to do you damn job. I am still waiting for a manager to phone me!!!!!! I dont want an automated mail, I want my issue RESOLVED IMMEDIATELY!!!