SF
Shoneez F
1 reviews | Active since Aug 2019
30 May 2020, 09:17
Pathetic service - without Internet 3 days
I had Fibre installed Wednesday and it worked perfectly fine for one day. The next day it suddenly stopped working. I called Vodacom for 3 days after and no one assisted me. I’m still without internet connection for 3 days. Absolutely pathetic service. When asked for assistance they told me just turn the router on and off. I’m disgusted with their service. Don’t ever go with Vodacom. I’ve literally spent hours on the phone trying to get some assistance.
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Replies (3)
Vodacom's replyOfficial
30 May 2020, 15:35Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 May 2020, 15:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SF
Shoneez F's updateReviewer Update
30 May 2020, 16:40Vodacom really doesn’t care that we need WiFi for our jobs during this time. When will I be contacted?? When will my WiFi be running again?? Absolutely pathetic service.
SF
Shoneez F's update30 May 2020, 16:40
Reviewer Update
Vodacom really doesn’t care that we need WiFi for our jobs during this time. When will I be contacted?? When will my WiFi be running again?? Absolutely pathetic service.
SF
Shoneez F's updateReviewer Update
31 May 2020, 12:18I’ve now been without internet connect for 5 days. Still no word from Vodacom. Don’t ever use this pathetic useless company. I’ve spent so much of airtime trying to beg them to help me. I’ve told them repeatedly that I need the internet for my work due to the lockdown. But they don’t care. It’s going to be going on 6 days without internet.
SF
Shoneez F's update31 May 2020, 12:18
Reviewer Update
I’ve now been without internet connect for 5 days. Still no word from Vodacom. Don’t ever use this pathetic useless company. I’ve spent so much of airtime trying to beg them to help me. I’ve told them repeatedly that I need the internet for my work due to the lockdown. But they don’t care. It’s going to be going on 6 days without internet.