Pathetic service with No commitment to resolve

Item: Vodacom
Rating: 1
Author: Karisha M

Ticket SR*** was logged on the 13th and to date Vodacom Fibre Consultant, Bradli has been telling me a technician is scheduled everyday for the last 3 days, and I arrange to work from home and have had to top up on data on my phone to be able to work. And No technician shows. Vodacom consultant himself say he has given up and cannot help.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

17 Nov 2023, 07:43

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply17 Nov 2023, 07:43

Official