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Wilma P

1 reviews | Active since Mar 2015

16 Apr 2021, 08:56

PATHETIC SERVICE WITH FIBRE RELOCATION

I have been a Vodacom client for the past 15 years and have 7 contracts with Vodacom. I recently moved and requested that my Vodacom Fibre must be relocated to my new residence. Vodacom: Service request SR*** was done on 24 March - I have since phoned numerous times to enquire on when the relocation would take place. The service consultants at the call centre are unhelpful and uneducated. I have been advised this morning that it should be done by the end of April which is unacceptable In the interim I am still paying for my Vodacom Fibre contract but not enjoying the service. I have since bought additional data a few times which cost an arm and a leg. I feel this service is terrible. I require urgent assistance with the relocation of my fibre. I will start cancelling all my contracts with Vodacom as and when it comes up for renewal.

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Replies (2)
Vodacom
Vodacom's reply16 Apr 2021, 11:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
WP
Wilma P's update16 Apr 2021, 13:48
Reviewer Update
I received a call from "Lance" who only phoned to re-iterate that you have a SLA of 30 days and that is it. This is very short sighted and your service delivery remains below par. I am on the line with Vodacom at this moment cancelling 2 of my 7 contracts that have since expired. As and when the other 5 contracts expire, I will also cancel these contracts. I have signed a Fibre contract with another service provider earlier today. You have lost a 15 year old client due to your pathetic service delivery.