Pathetic Service when doing an Upgrade-Failed Promises and Don't Card Attitude

Dear Vodacom Complaints Department,

I am writing as a long-standing Red VIP client of 18 years, to express my profound dissatisfaction with my recent upgrade experience.

On Thursday, the 18th, I completed an upgrade, speaking to a consultant who assured me the device—meant as a gift—would arrive within 3–5 days, no later than the 26th. Despite this, I have faced a chain of ineffective responses and broken promises:

I received no proactive updates. My follow-up call at 10 a.m. led to a promise that the warehouse manager would call me back—no one did.

I called again at 2 p.m., spoke to after-sales, was told a complaint would be raised, yet still no resolution.

By 4 p.m., I spoke to another consultant, whose dismissive attitude was appalling. I was told delivery would not happen and that the process was out of anyone’s control.

Finally, another supervisor reiterated the same line: the warehouse process cannot be changed.

I understand processes, but when they fail repeatedly, they must be corrected. I kept my side, paying on time and trusting your assurances. You failed me. I demand immediate resolution and delivery. This experience is unacceptable for a loyal customer. I expect prompt action.

Regards, Ziyaad Mahomed