Pathetic Service: Waiting for Order since 2016/12/06

<p>i am an existing vodacom business customer for many years & placed an order for an additional business contract with vodacom business on 06/12/2016.</p> <p>No reference number was sent, so i kept calling to follow up. After numerous calls requesting to speak to a manager, eventually on 14/12/16 i was informed that the consultant processed the deal "incorrectly" and it needed to be re-submitted. I spoke to a 'Rochelle" who assured me that i will receive delivery by 21/12/16. No delivery arrived.</p> <p>On 16/01/2017 i spoke to "rochelle" again, who promised to call me back with feedback later that day, because the salesperson was not in yet. Again, no repsonse.</p> <p>i searched the internet for management contact numbrs, and eventually found details of a manager in another department who went out of his way to assist me. He escalated the matter for me and informed me that the department manager, Nonhlanhla Ntwasa will contact me within 48 hours.</p> <p>By 20th Jan, i still did not hear from Nonhlanhla. </p> <p>Eventually on the 23rd a "merel" contacted my office, requeting the docs to be re-sent bearing a later date. I was away at the the time, so my assistant manually adjusted it and sent it by email. there was still no response, so it was re-sent on the 25th.</p> <p>on the 30th Jan, a Jerusha contacted me and to confirm that everything is being processed, and my number needs to be ported to from prepaid to contract and once this is complete we can be given an ETA of the device.</p> <p>Jerusha Called again on 01/02/2017 informing me that the device is en-route to me and requested that i re-send the number which had to be ported + the new sim which is in the box for de-activation.. the Device did arrive on the same day.</p> <p>Today is 03/02/17 and the number is still on prepaid!</p> <p> </p> <p>I did not expect such pathetic service from Vodacom Business.</p> <p>The department i dealt with is called Vodacom EBU 1960 and the reference # which i received i initially is ********** 8. The new ref# which appears on the invoice is ********** 9.</p> <p> </p> <p>Can somebody please assist& explain</p>