PATHETIC SERVICE VODACOME

<p>i want to express my disatisfaction with your company, i am with vodacom for almost a year and despite my reservations to take up a contract i still went ahead and decided to join vodacom for a cellular contract. i have a debit order set up for my contract and in May of this year changed my banking details.I went into the vodacom shop at Centurion lake mall and provided all my details of my new account to have my debit details updated and was assured that this will be done with my next debit being the 26th May...</p> <p>TO MY SUPRISE THIS WAS NOT DONE....</p> <p>i then went back to the branch on the 26th May as i had recieved a unpaid notification and had incured bank charges with my bank institution because your company did not update your records even after confirming that it would be done.</p> <p>after inquiring with the consultant at the branch (Munzhedzi) she reffered it to the manager and again confirmed that they have sorted everything out and that they will refund my bank charges as it was a mistake on their part for not updating my account. they also advised that while i was there to make a manual payment for the debit that was unpaid which i obliged to do and that was processed.</p> <p>On the 26th june which is my debit order date with you guys i was now debited with R447.99 which is R100 more onto my normal monthly premium with you. when i now went to inquire at the same branch no one seems to want to resolve anything as they blame me for not paying the premium on time in may and thus added this extra R100 as a penalty for the unpaid debit in may...which is strange as i had done a manual payment at the branch and have got the reciepts to prove this and this was a mess up on your part as the branch did not update my account details.</p> <p>why should i be penalised for your branch not updating their records as promised?</p> <p>why cant your company take accountability for their actions and resolve a clients query there and then. i have to keep following up and taking off my time to come into your branch only to get pushed arround and told that i need to call the call center.when i took out this contract i took it out at the brach not on the phone to the call center. i want the money back in my account immediately as even your call center is inadequate t handle this query as they have transfered me from one person to the other(mind you all at my cost) but to no avail as no one seems to know whats going on with my query.I then insisted on speaking to a superviser and was reffered to a lady (Vuyo Jack on the 28/07/2016) who still did not sort anything out and still sent me back to your lakeside branch to restart this process all over again and was advised that any progress will only get feedback in another 14 days.</p> <p> </p> <p>i cannot wait for that time and i am frustrated that no one can help me more especially after speaking to this Vuyo person who is supposed to be responsible and portray the duties of a supervisor . what kind of people do you employ to represent your company. i myself work in a financial instituion and this is not service... this is pathethic and if i dont get a reply and a closure to this today i will take this further as i am not prepared to keep paying or be associated with your company if no one is willing to take the time to understand me as a client.</p> <p>i am looking forward to someone resolving this today and giving me my money back.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>