PATHETIC SERVICE: VODACOM WESTWOOD YET AGAIN!!!

I'm disgusted at the Shoddy service received from Vodacom,Westwood. On 25 February I was introduced to \Mughsin\". I advised I'm on contract but want a top up monthly as 500MB is not enough. I mentioned my previous disapp. at the same store(I upgraded 1 year ago from a Blackberry to a Samsung but unfortunately was not sold the right package). I waited for 20 minutes, he advised that they are on Voda's new system & called a technician who was also unable to assist. Aside from top up, I needed help in changing my contact details as my email address had changed- wanted to ensure my bills are sent to my new address. I asked if I could get help accessing My Vodacom app so I can keep track of data & was told it was also problematic. He advised he'd revert the next day (Fri). Sunday, I called & was told it was \"Mughsin's\" day off & I must call again. I did & he explained that the system still wasn't working & he said Vodacom's losing many customers as a result! 8 March I went to the store-requested to see the Manager-Devan. After explaining all, he assisted with a temp top up & nothing else. No longer takes my calls-almost 1 mth later.With such pathetic service why can't we cxl Contracts?"