Pathetic service Vodacom Three Rivers, Vereeniging

I was trying to assist my mother with a Sim swap as she is not clued up when it comes to these things. Previously there was an unauthorized Sim swap done on her number which resulted in her number being flagged hence this meant we could only do a Sim swap in store

Today 03/05/2021 we had visited the branch in Three Rivers Vereeniging and the lady that helped insisted that they can on help us if we had an ID and proof of address(utility accounts specifically and with added Attitude as if we were just there to waste her time ) , after numerous failed attempts running from shop to shop trying to get statements we explained to the same lady that we don't have any proof of address that has our resident address as our statements get sent via sms and has a po box number and the stores are unable to print it out, the only thing that we can provide is a salary slip or bank statement that has our address

I called the customer service department again and the lady that assisted explained as to why she could not help us but confirmed with us that they could have assisted us in store using the bank statements

This is a real inconvenience to us!!