CR
Corline R
1 reviews | Active since Jul 2016
27 Sept 2019, 12:48
Pathetic service! Vodacom *****s money!
Pity the rating is compulsary - Vodacom is so pathetic I wouldn't like to give them a rating at all! I went to Vodacom Brooklyn Mall to make sure my contract for data will indeed not continue in Oct. I was told that they can't do it, I have to call Vodacom myself to cancel it otherwise they will continue with the "contract" on a month to month basis....how easy and convenient to make money out of me without my consent. Thank heavens I've put the effort in to make sure I am not charged for data after 30 Sept!
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Vodacom's replyOfficial
27 Sept 2019, 14:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Sept 2019, 14:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
03 Oct 2019, 15:44Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply03 Oct 2019, 15:44
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team