Pathetic service vodacom repairs Umhlanga

I booked in a phone at vodacom repair centre umhlanga on the 9th of February, I was given a 7 day turn around time on my repair, I asked the lady Prabashnie to please keep me informed every step of the way as the handset is insured and I wouldn't want the repair to get delayed cause of any miscommunication, since the 10th I have been contacting them to get feedback, I keep getting excuses upon excuses as to why the insurance claim is taking so long to process, I spoke to Priyen yesterday about the poor service I have recieved from his staff and he assured me that he will take an hour to look into things then call me back, it's been a day and he still hasn't called me yet, I am currently on hold for him for the past 20 minutes, I have provided him with screenshots of my call log to show how difficult it is to contact his store for feedback, I'm appalled at tye service levels at this store, now they say that their systems were upgraded and they're getting an error when they want to process the insurance claim, they have given me the access amount but still can't process my repair, this is really dismal service from vodacom, you guys should hang your heads in shame!