Pathetic service, Vodacom refuses to cancel my expired contract!

If I could give Zero stars I would!

I initially contacted Vodacom to cancel my expired contract and to request a downgrade on the airtime and data allowance and move to a month to month option that allows me to cancel at any time.

The agent I spoke to assisted with the downgrade and advised that I could cancel at anytime, considering that I was anticipating going on unpaid maternity leave in the coming months.

I called in February 2025 to cancel my contract because I had started my maternity leave. The contract was not cancelled. I called again in March 2025 to cancel, my cancellation was logged and I was told that I would receive a call in 24-48 hours to confirm my cancellation.

Today is the 25th of March 2025 I still never received the call to confirm cancellation.

Today I had to call Vodacom again! I am beyond frustrated because I am now told that my contract that I have had for the past TWO YEARS started in August last year. The agent that assisted with cancelling my initial contrant extended it to 2026!!

I now not working and earning an income can only cancel my contract if I go to a Vodacom branch, request and listen to the initial call where I requested to cancel, and then only can I cancel my contract if I am “in the right” as Jeffrey from the upgrades department said! RIDICULOUS!

The Team leader from this same team Kedi prior to this call advised that she could cancel my contact immediately but this would disconnect me from the network completely or she could cancel it effective end of March 2025 and move it to prepaid.

Two people, same team TWO DIFFERENT STORIES!!!

I am beyond frustrated with Vodacom and will NEVER in my life again open a contract with them again! USELESS SERVICE, CONTRADICTING FEEDBACK AND A WHOLE LOT OF FRUSTRATION THAT WILL COST YOU MONEY!

These companies employees do not want to help and are just there to earn a salary!

I want to cancel my expired contract and never have to deal with this company again!

I will be logging a complaint to the ombudsman as well!

Everyone I spoke to:

Initial call to cancel Upgrade/Downgrade: Elite mobile, el_khwes001

12/03/2025 Cancellation request logged again

25/03/2025 Follow up on cancellation call I was supposed to receive Agent Candy - cancellation/upgrades Team Lead Kedi - cancellation/upgrades She never called me back after stating on a recorded line that she would log my cancellation and call me back

Agent: Jeffrey- upgrades and cancellations team