PATHETIC SERVICE / VODACOM OWES ME OVER R7000

I received a call from Vodacom asking me if I would like to upgrade my data contract.I told the consultant that I have never taken out a data contract with Vodacom. For the past 2 years they have not been emailing or posting me my statements & I have requested this on numerous occasions.I then proceeded with calling 082111 as recommended by the consultant who called me.They could not assist and told me to call *** and they could not assist me and I had to call 082 111 again. After a few calls back and forth on my expense a consultant then advised me to get an affidavit stating that I never took out this data contract and that I expect a full refund. I then faxed through the affidavit and received 2 sms's stating that a credit note has been processed for the amount of R6992.95 & R614.04 . I contacted Vodacom again told them that I did not ask for a credit note I want the money paid back into my bank account. *** tells me I must call 082 111 and the same thing back and forth. I was extremely furious at that time and asked to speak to a team leader or manager and no one was available to speak to. To date no one has had the courtesy to contact me. I had to send another lett