Pathetic service - Vodacom online upgrade - No phone delivered

<p>I upgraded my contract on the 7th of May online – on the 9th of May RAM couriers arrived with my parcel – but to my horror, there was no phone – just the accessory pack and sim card. I called in to complain and was passed around from pillar to post as expected – eventually I spoke to Amra from your online team. She stated that she was aware of the online issue as I wasn’t the 1st customer to call in about this – but that I must send an email to the Admin team to get ‘MY’ problem sorted – this is BS – this is your fault so why must I as the customer get this sorted out – Vodacom - you are supposed to. Nevertheless, I sent an email to the admin team(whom Vodacom outsources to an even more pathetic company called Likeminds) and received a response from Kendall advising that Ram the courier co. will 1st need to collect the original parcel and then only will they dispatch my correct parcel ie. My phone that I’ve been waiting for since the 8th of May!!!!! Throughout this process there’s been zero remorse nor apology from either Kendall/Likeminds nor Vodacom themselves. I’ve been patient and decided to give you guys a chance – but now I’m ****ed. Today’s the 21st of May and RAM couriers still haven’t collected the original parcel. I’ve never experienced worse customer service than this – if my phone is not delivered by Tuesday 23 May, please go ahead and cancel the upgrade as I don’t want to do business with you and your company for another 2 years – you certainly don’t deserve it. If you do manage to get it right, I’m demanding compensation for this terrible outcome as you are going to have to do a lot to convince me to stay on your books right now.</p>