Pathetic service -Vodacom Online

<p>I am an existing vodacom contract customer,I app**** for a data line on Thursday 9:30am with Nicolene, was told it would take 15min.Got a call from Nicolene at around 3pm to say my application has been referred it will take 15min.I called again at 6pm to query my app and spoke to Carmen,which gave me a long story about the R14billion system and baby steps blah blah blah and promised to give me a call at 8:15 the next morning.9am on Friday,still no feedback,called to speak to Nicolene, left a message for her,still no feedback.Called again at 1pm and was told by Nicolene that the application was cancelled and she doesnt know the reason,and she will have to do another application.I was furious as this would mean another credit check.She advised me to go into the branch.I went in to Vodacom Northgate and was told the application was declined and I need to speak to the online team to obtain the reasoning,they said my account is in legal.I have never EVER missed a debit order,and I have any existing line,If that was the case and I have not been making payment,how is it that I have an active number???I called the online team again and was told only Nicolene can help me.If Nicolene herself cannot tell me the reason for my application being cancelled how can she give me the reason for my application being cancelled.I have been given the runaround by the online team.How is this "treating customers fairly What stroke of genius will it take for me to get an additional data line,or should I go to another service provider?</p>