PATHETIC SERVICE - VODACOM JUST EMBARRASSED ME

To whom it may concern, It's such a pity that i sent a appriciation email for your blady **** service that your ****en stores give.... I was so embarressed at the store now as they told me my blady account is at legal department after marlon told me that my account is sorted.... Can i get some one with authority to call me immediately. I am pregnant and cannot risk the life and my unborn childs life after standing in long lines amongst this virus or pandemic we are facing to only be told we cant make a payment on my account because my account is at legal department. This is pathetic service since September 2019......i cannot take this and will be taking this query to the highest shareholder of Vodacom. How can i not have a total due at month end. How can i go threw so much just to pay my account. Its traumatising and Marlon and vodacom will surely pay if we contracted this virus or if we loose our unborn child threw your incompetence.