Pathetic Service Vodacom Highveld Mall

I have had an issue with my wifi since August 2025. It keeps on showing NO INTERNET CONNECTION. I have been to Vodacom at Highveld Mall Witbank on numerous occasions with no satisfactory results.

When I upgraded in August they gave me the new router and since then up to today I am not able to connect to the wifi at my house. I am only able to use the wifi at work during the day.

I have lodged a complaint and the answer I received every time was that they can't do anything about it and I can cancel my contract but then I will pay a cancelation fee and I don't know why I have to pay as it is not my fault.

Before the upgraded I had no problems with my wifi.

Whenever I go to vodadom Highveld Mall they are not very helpful and welcoming and some just sitting playing games on their phones. I feel that every time I enter the shop everyone stares at me because they all know about my problem but no one is willing to help or assist me. I am paying for something I can't use.

Ons 29 December I went to vodadom Highveld Mall to pay at the shop and they allocated my payment to the wrong account and my wifi was cut off yesterday. When I went back to rectify the problem they said mt wifi will be reconnected within 3 hours. Since yesterday 4pm up to 8 am today my wifi is still off.

The service that I received every time from Vodacom Highveld Mall is pathetic.

All I am asking for is assistance with the wifi.