Pathetic Service Vodacom gives clients!!!!

<p>I booked my phone in for repairs on the 25th August 2016, Vodacom told me the repairs will take 7-14 Working days. I have been making follow ups regularly to find out what is happening and when can I have my phone back. The last sensible update I received was weeks ago, that the insurance has approved the claim. Since claim approval no one seems to know what is happening with my Ref No: ********** 3. I took this to Vodacom's Facebook and they responded saying that they will escalate this for me and prioritise .Today 16/09/2016 I phoned the call centre ********** and I was told by someone that THEY DO NOT KNOW THE STATUS OF THE REPAIRS!!! A vodacom employee who is supposed to give me feedback HAS NO IDEA WHAT the status of my request is. So if she doesnt know where exactly am I supposed to get information ? </p> <p> </p> <p>Vodacom fails continuously to deliver according to the SLA they promise clients. I'm utterly disgusted by this as they even FAILED to give me a courtesy phone to use while they drag their feet with my repairs!!!!!</p>