Pathetic Service - Vodacom Fibre link

My fibre link has been down since Thursday 2nd October. I contacted the call centre on Thursday. They checked for outages and advised that there was no outage and provided me with a SR Number SR***. I was contacted by Julian Major on 3rd October advising that there was a network outage and my ticket was changed to pending. He did advise that once they network outage is resolved that a technician would be sent to check the box if my line was still down. I called again on Saturday 4th October and was advised that I was not part of the network outage. I requested for an escalation to Julian Major so that a technician could be booked to come out. No response. I called agin on Sunday 5th October and the call centre agent sent another escalation and a teams message and the status thereafter changed to open. I called again today and there has been no movement . The network outage was resolved on Saturday and to date o am without a working fibre line and no assistance is coming my way. This is not the first bad experience I have had with Vodacom. Please can you get Julian Major to book a technician to come out today as it is completely unacceptable that I have to call in each day and wait for my line to be fixed. This is a paid for service but you get treated like getting assistance from Vodacom is for free. No one in the call centre can help or contact a manager. All they can do is send an email. Really this is nothing short of pathetic service