Pathetic Service -Vodacom Fibre

I would like to highlight the absolute ********** service I experienced from Vodacom Fibre relocations dept , despite numerous requests for feedback on the status of my relocation none has been forthcoming ....I have emailed Lebogang Mothotse who is the agent dealing with this matter on 3 occasions ..no response...out of desperation I contacted the call centre today and Friday was promised that a manager would call me back... still no response.Apparently as I lowly customer I am not allowed to request the contact phone number or email address of Vodacom managers as staff member Jason Burger said the staff would be fired if they gave the managers numbers out ....seriously u are a cell provider and it is impossible to speak to your managers telehphonically. I was promised a speedy response from Olga Dorasamy on Friday, and no word received from her 24 hours later. Today Jason Burger assured me his manager on duty, Warren would contact me, again no call from the manager.... to add insult to injury I have been paying for this service and have not used any data this month as this relocation is not actioned..the total lack of client service and accountability is breathtaking in its total negligence ..can someone please assist as I cannot understand how u expect me to pay for a service that u are failing to deliver