Pathetic service Vodacom Fibre

Hi there.

Please can I get anyone to help.

I've logged numerous service reports for the slow speed on my fibre connection. I got 3 SR nrs to give ,SR *** ; SR ***; SR *** and details on pictures they asked for in different formats.

I signed up for a 10MBPS line , but most of the time when we test the line we are lucky when it reaches 1MBPS I take screenshots where the download speed is peak- 297.8 kb/s after running the upgrade for 25 min. Can't watch you tube videos, buffers all the time When I requested to speak to a manager early in August, I got told that as long as the line is active and 0.01mbps is achieved, I can complain as the line installed in the area gets split between 4 users and who logs in fisrt, they'll get the better speed. I told them that I then wanted to cancel the line, due to them not delivering for a service i'm paying for. They then quickly sent me a cancellation quote for the full remainder of the period, but till date no one contacted me for a solution or fix to this issue. They were quick to sent a mail to say SR*** was moved to closed, without anyone even calling me to resolve this issue. I've spoken to Thomas, (another manager on Friday 23/08/2019) and did have a missed call from vodacom on Saturday , but since then, no one has even tried to help.

Please, please can anyone either help, or remove your **** from my house, so I can get someone that can supply the service!!!!!!!