Pathetic Service Vodacom Fiber

I app**** for internet fiber through Vodacom, and installation was done in a very short period by Vumatel, which was great. I received my router from Vodacom and connected it as per instructions. I contacted Vodacom Fiber for the activation of the line and gave them all the relevant information. I was informed that activation will take place within 24 to 48 hours which I accepted. Now 5 days later and no activation has taken place as yet, when phoning the call center they keep on telling me to hold and then just cut me off and it takes approximately 20 plus minutes to get through to them just to be hanged up on when getting through. If this is the way Vodacom Fiber treat their customers I don't see the need to continue doing business with them.