Pathetic Service Vodacom

I have notified Vodacom via Tobi (as I could not get through on any numbers it only went over to the robot) at the end of November ’23. So, I requested Tobi to change my debit order date for me. Due to a financial difficulty I had to change the date. I chose the 5th of every month, so my debit order date would be changed from the 1st of every month to the 5th of eery month which Tobi informed me that the 5th is not available, so the only other date Vodacom could give me is the 7th of every month. Which I agreed with as I did not have a choice as Vodacom predicts this! So, the understanding then was as follows: The December ‘23 payment will go of on the 7th of January ’24 (OR MUST I SAY THAT WAS WHAT I THOUGHT) As the 7th of January fell on a Sunday Vodacom decided to debit my bank account on the 8th of January ’24 with R8304.91!!!!!!! Irrespective if my charges was only R4154.95. I do not have such money in my account at all!!!!!! The bank phoned me and advised my account is now in the RED!!!!!!! The bank made the debit orde an unpaid as I do not have that amount and because of VODACOM’S INCOMPENCY TO DEBIT MY ACCOUNT WITH ONLY DECEMEBER’S AMOUNT, THIS COUNTS AGAINST MY BANK ACCOUNT AND A FEE WAS DEBITED! I have written a Hello Peter revue and the person who phoned me where not interested in resolving this matter at all. I also requested that my debit order been cancelled as I cannot trust Vodacom with my money in my bank account. This person who phoned me did not assist nor phoned me again. I phoned on the 9th of January ’24 to cancel my debit order after the 3rd attempt of phoning. I paid my account on the 12 of January ’24 after I was 100% sure the debit order has been cancelled. I received my invoice on the 7th of February and my account is stil over R7000 and an extra R100.00 been added to my account for the unpaid debit order (I WILL NOT PAY FOR VODACOM’S INCOMPETANCY)!!!!!!!!!! With this said, my Showmax (multichoice) has not been paid by Vodacom for December and January and has been disconnected!!! I have been billed for it and paid for it!!!!

I have phoned Vodacom on the 12th of February ’24 regarding the above matters: I spoke to Dumesani, Bongani, Amanda, Mashego, Daniel and Thabiseng… Been transferred or disconnected several times eventually Daniel made sure Thabiseng phones me back. I explained again for the 6th time the whole situation and she confirmed that my query has been submitted to be reviewed and they will phone me back the same day before 5pm. AND OBVIOUSLY IT NEVER HAPPENED.

I phoned again today 23 February ’24 and spoke to Latita @ 11:34am and where with her on the phone 36m & 45min... She eventually transferred me to collections department and YES ONCE AGAIN … I DID NOT EVEN GOT TO GIVE MY NAME AS THE LADY PUT THE PHONE DOWN!!!!!!!!!!! CAN A REPUTABLE MANAGER WHO ARE WILLING TO RESOLVE MY PROBLEM PHONE ME.

AT THIS STAGE I JUST WANT TO TAKE MY WHOLE CONTRACT AWAY FROM VODACOM AS VODACOM IS NOT TRUST WORTHY NOR RELIABLE AND I CANNOT TRUST VODACOM WITH MY PORTFOLIO. AND HONESTLY, I DO NOT HAVE A SMALL PORTFOLIO WITH VODACOM.