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SK
Sybil K

1 reviews | Active since Oct 2021

18 Oct 2021, 12:11

Pathetic Service Vodacom

I upgraded my line on 11 Oct 21. Just for the upgrades consultant to get my delivery address wrong. I called Vodacom and Ram to get this matter fixed. I continued to wait for delivery which should have happened ON Wednesday. Still nothing. I called Vodacom and Ram again on Thursday and Friday but no1 can explain to me why they are not wanting to deliver my package. Again I had to take time out of my day on Monday a week later to find out why I still have not received my package but the vodacom consultants could not be bothered. There isn't a complain I could log and apprenently the staff is accountable to themselves alone. And u as the consumer should just be happy and accept their pathetic service yet your debit order must go off on time. At this rate I won't recommend this company to anyone. # pathetic service Vodacom

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Replies (2)
Vodacom
Vodacom's reply18 Oct 2021, 12:19
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
SK
Sybil K's update20 Oct 2021, 10:45
Reviewer Update
Dear Vodacom plenote that me matter is still not resolved. No1 from your department even bother to call me or anything. I still have note received my order K*** from you. At this point I don't even know why I bother with your pathetic service.