PATHETIC SERVICE- VODACOM AGAIN

<p>I bought data on the 12th January - 500 for R99 using the usual *111# function. The data never loaded and I kept receiving sms’ to say that I was being charged out of bundle rates. I knew this was a mistake because I had bought data. I then phoned Vodacom to query what was going on and was told it would take 3 days to resolved. Today more than a week later still nothing resolved.</p> <p> </p> <p>I got various ticket numbers in the process but nothing ever gets resolved: Ticket number: 1- ********** 145254 and 1- ********** 589081 and 1- ********** 197782</p> <p> </p> <p>Now let’s not get started on the pathetic service of my upgrade. I did an online upgrade over December I think it was the 28th December and somehow the system cancelled the order. Then I had to follow up twice to find out what is going on. Finally was told that I needed to do another upgrade which I did. After all of this, I finally received my cell phone last Monday, 16 January. And guess what because there is an outstanding query I cannot do a sim swap. So I am sitting with a new phone which I can’t use. I have phoned no less than four times to get the sim swap done and keep getting told that they can’t do it. I must wait. So what I am waiting for Christmas!</p> <p> </p> <p>I am every sorry I never cancelled my contract, I should have moved over to MTN. </p> <p> </p> <p>Well guess what in a bid to try and get some sort of a service out of them, I am cancelling my debit order and they can suspend the line, I really don’t care. I will then wait for them to make contact with me…..</p>