Pathetic Service Vodacom after ********** Upgrade

A ********** upgrade was done on my account, after I had gone to a Vodashop to enquire about an upgrade. Ref : EC-1KRD-1CWDNL I have been to the police station, opened a case. Submitted all documents at vodashop. 40 days later, I am still waiting for feedback from the ***** department. I have been calling the contact center, it seems like everyone at Vodacom is clueless. Team leaders included. I have spoken to Olwethu Tshisani, Mpho Zikhali and I have been to the Vodashop. I have sent emails to the ***** disputes, no one is willing to help. All they do is send me from pillar to post.