1 reviews | Active since Dec 2014

12 Sept 2016, 15:05

PATHETIC SERVICE VODACOM

<p>MY HUSBAND WENT TO VODACOM AT DISCOVERY TO UPGRADE MY PHONE AS MY PHONE WAS ****** IT TOOK THEM 5 DAYS TO PERFORM A SIM SWAP AFTER SEVERAL CALLS TO THE CALL CENTRE, THE PHONE WAS FAULTY AND HAD TO BE TAKEN BACK WHICH TOOK 3 DAYS TO GET A NEW DAMN PHONE, AFTER WHICH I REALISED I HAD MISSING AIRTIME AND DATA, AGAIN WE HAD TO SCREAM AND SHOUT FOR THE AIRTIME TO GET RECHARGED, WHEN MY HUSBAND PURCHASED THE UPGRADE THE SPECIAL RUNNING AT THAT MOMENT WAS HUAWEI P9 LITE WITH 5GB DATA ONCE OFF AND AS TO DATE I HAVE NOT RECEIVED MY DATA AND WHEN I CALLED VODACOM THEIR RESPONSE WAS SYSTEM WAS DOWN, REALLY IS THAT THE STUPID EXCUSE THEY GOING TO GIVE ME??????? I ALSO LOGGED A CALL ON THE 31ST AUGUST WITH THE CALL CENTRE AND WHEN I CALLED BACK ON THE 6TH SEPTEMBER TO MY HORRIFIC DISCOVERY THAT THE CALL WAS UNASSIGNED SINCE THE DATE OF IT BEING LOGGED.....WHEN MY HUSBAND VISITED THE STORE AT DISCOVERY HE WAS TOLD THAT I WILL ONLY RECEIVE MY DATA ON THE 01ST OCTOBER WHICH IS RIDICULOUS AS I WILL NOT BE WAITING THAT LONG FOR MY DATA...</p> <p>I WANT MY DATA VODACOM OR I WILL BE CANCELLING THIS CONTRACT.....YOUR SERVICE IS DISGUSTING AND I WILL NEVER RECOMMEND THAT ANYONE TAKE OUT A CONTRACT WITH VODACOM........I HAVE NEVER BEEN THIS ANGRY WITH YOUR DISGUSTING, PATHETIC, APPAULLING, SHOCKING SERVICE AND *********** TEAM.</p> <p>GOING FUTURE I WILL NEVER TAKE OUT ANYTHING WITH VODACOM EVER AGAIN, I WAS WITH MTN BEFORE AND I NEVER EXPRIENCED SUCH ****TY SERVICE</p> <p> </p> <p>I WANT MY DAMN DATA</p>

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Replies (1)
Vodacom
Vodacom's reply12 Sept 2016, 15:49
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

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Regards,
Vodacom Consumer Website Team