PATHETIC SERVICE - VODACOM

On the 27 November 2020, i called Vodacom online upgrades, to upgrade one of my 5 contracts. I spoke to a call center agent Aiden, who took down all my details and did the upgrade. I got an sms saying the upgrade is more that what i was told on the phone, then i got an email with a quote less that what was originally agreed. I called in again and spoke to a different consultant who told me to just say yes to the sms and i would be paying what was agreed via the telephone. So i did that. On Monday the 01st December i called again as no one called to confirm, i was told by a different consultant that it is confirmed, then she checked on the system again and said that the device that was ordered there is no stock. Then she said there is stock of another colour, but she cannot change it the original consultant will call me back to change. I waited two days no calls. Then i called in again another consultant said she will help me change it and call me back i waited another day and still no call. I called again today 04 December 2020 another consultant said that they will get the team leader to call me, still no calls. I seem to have these problems every time i try to upgrade with vodacom. REALLY BAD SERVICE. TERRIBLY DISSAPOINTED AT THE SERVICE RECIEVED.